RETURN POLICY

Last updated May 19, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. FINAL SALE and CUSTOM items are not eligible for return or exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in original package in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hi@melodeecool.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the provided address:

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS  

The following items cannot be returned or exchanged:

     ●     Digital products   

     ●     Customized products   

For defective or damaged products, please contact us at uyanga@rockingthesnake.com to arrange a refund or exchange. 

Please Note

     ● A 15% restocking fee will be charged for all returns.     

● Sale items are FINAL SALE and cannot be returned or exchanged.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at hi@melodeecool.com